FAQ’s Timeless Bridal

Congratulations on your engagement! We’re here to assist you with any questions you may have as you plan your special day. Below, you’ll find some frequently asked questions that might provide helpful insights as you begin your wedding journey.”

7
When do I need to start dress shopping?

We recommend you start your dress shopping process at least 12-18 months before your wedding date. Each dress is made for you, so we need to allow time for this to be produced and delivered. For some dresses there is the possibility to have a rushed order, so let us know when you book in.

If your wedding is sooner, we offer sample sales, where you can buy the dress from the rack in our store, which you could take home the same day.

Do I need to book an appointment?

All appointments are by appointment only, so you will need to book using the link ‘here’.

We do however have an open house on Thursday evenings between 6-8pm where you can freely look around the shop. Although you do not need an appointment, we do ask that you still book in so that we know you are coming.

Do I have to pay for my appointment?

We do charge for our appointments, but these are redeemable against the dress you buy. Please see the type of appointment you wish to book on our booking portal to see the price. You can book your appointment here.

How many people can I bring to my appointment?
We please ask that you bring no more than 3 guests with you. Although many opinions can be helpful, it can also be overwhelming. We want you to decide on a dress that makes you feel beautiful!
Do I need to bring bridal shoes to my appointment?
If you have your bridal shoes already then yes, please bring them! If not then we will have a selection of sizes to try in store.

If you know that you want a certain sized heel, we do suggest you bring your own shoes – even if they are not your bridal ones, just so we can measure you to that height. The heels we stock have X heel height.

Can I wear fake tan and makeup?
Absolutely! We want you to feel your best. If you do wish to wear fake tan, we do ask that the base layer is washed off, and that you do not wear instant tan as this can be transferable. Do your hair too, why not!
I plan on changing size before my wedding, can I have a dress made to what I hope to be?
We unfortunately do not recommend doing this as there is no guarantee these sizes will be accurate.
Do you offer any drinks or snacks?
Absolutely! We want our bridal parties to stay hydrated so we offer water, a range of hot drinks and of course some bubbly!

If you say yes to your dress, we also have a private bar where you can celebrate with your bridal party with some delicious cocktails.

How much will my dress cost?

We pride ourselves on offering luxurious gowns, therefore our prices range between £1770 – £3500. The majority of our gowns are priced between £2000 – £2500 so please bear that in mind when booking your appointment.

If we do have a sample sale on, prices are majorly discounted so keep an eye out on our socials for these!

How long will the appointment last?
Our standard bridal appointment will last for 2 hours. During this time you will be able to try on multiple dresses, and if you do say yes to your dress, we will also measure you and you will have the opportunity to celebrate in our bar!

We do also have the option to book multiple dress appointments which allow you 3 hours, and a secondary appointment which is 1 hour, and an accessories appointment which will last up to 1 hour.

When your dress has arrived, you can book in for a 30 minute try on session.

I’ve said yes to my dress! When do I pay?

Amazing! We will measure you up in store and take a 50% deposit before you leave. The remaining balance is not due until you collect your dress. We accept all major cards including American Express, as well as cash.

When will my dress arrive?
Dresses take around 6 months to arrive with us. Once they do, we will let you know we have it, prepare it for you and you can book your free try on appointment.

You will pay the second payment instalment and will be free to take your dress home.

If you wish for us to hold your dress for you, we can happily do so with a weekly holding fee.

Can I bring children to my appointment?
We do ask that you leave your little ones at home. New born babies are allowed but please be aware we cannot have prams in the boutique – car seats are fine but please let us know beforehand. Anyone over the age of 12 is more than welcome.
What underwear do I need to wear?
Please wear nude, seamless pants. Nothing will ruin the illusion like a bright pair of knickers!

It is optional that you wear a bra, as most of our dresses have these built in, but if you wish to please ensure it is a nude, strapless one.

What sizes do you offer?
The sizes we stock in store are a UK 10-14 however we can clamp the dresses if you are smaller, and have inserts to make dresses larger.

When you say yes to your dress, we take your individual measurements and order the closest dress size. Bridal sizing is slightly different to everyday clothing sizes, so we try not to dwell on the numbers. Dresses range from size 4-32.

We can also have custom changes made to your dress too – if you need it to be longer, or the neckline lifted this is not a problem.

Do you offer alterations?
We do not offer alterations in house at this time. However, can recommend a local seamstress based just down the road from our boutique.
What is the ‘Thursday Open House’?
Choosing your wedding dress is a big decision and we completely understand that you may book several appointments at various boutiques to see all the options available. As most boutiques also charge for appointments, we appreciate that it can get expensive.

On Thursday evenings between 6-8pm we open our doors for free so that brides can browse what we have in stock prior to making an appointment. What you see online can only go so far, seeing in person is much better!

These appointments are strictly browse only, and our changing area will be closed, but if you love our boutique like we do then we can book your appointment for you whilst you are in store.

The two hour slot is open, therefore you can come at any time during and stay for as little or long as you wish.

Although this appointment is free, we do ask that you sign up on our booking system so that we know you are coming.

We ask that you bring no more than one guest with you.

I’ve booked my appointment, what happens next?
Firstly, thank you! We cannot wait to welcome you.

You will receive a confirmation email with a form attached that we kindly ask for you to complete ahead of your appointment. This will help the Timeless Bridal team get to know you and what you want so that we can prepare to give you the best experience possible!